Loading... Please wait...

How to Track Your Order - Europe, Canada, Australia & Other Regions

Posted

All orders are sent via Israel Post. When you placed your order, you were asked to select either Regular Airmail or Express Mail. About half of the orders we send are dispatched from the central post office in Jerusalem (Shatner), which can cut down delivery time by a day or two.

Regular Airmail

Average shipping time is 10-20 days (unless it gets taken in for an inspection by your country's Customs authorities). Israel Post Track & Trace>> only provides tracking until the package leaves the country.

Shortly after your order was shipped you should have received an automated message with your tracking number, which starts with rr, ends with il and has nine digits in the middle (e.g. rr150943985il).

Your package will then "disappear off the radar" for about a week until it starts to appear on the tracking tool provided by your country's national postal service.

If you have an questions, concerns or difficulties with tracking, feel free to contact us and we will be glad to help.

Express Mail

Express mail is handled by Israel Post's express service, EMS. Average shipping time is 3-5 business days (unless it gets taken in for an inspection by your country's customs authorities).

Shortly after your order was shipped you should have received an automated message with your tracking Number, which starts with ee, ends with il and has nine digits in the middle (e.g. ee150943985il).

To track your order, use either Israel Post Track & Trace>> or the tracking tool provided by your country's national postal service.

If you have an questions, concerns or difficulties with tracking, feel free to contact us and we will be glad to help.