Payment & Returns
How long will it take to receive my order?
We are able to get most orders out within 3-5 business days. (Note, however, that hand-woven tallit sets can take anywhere from 2-5 weeks.) First Class typically takes 7-12 days, Priority takes 3-5 business days to most locations and DHL takes 2-3 business days to most locations. (For more detailed shipping info, click here.)
How much does shipping cost?
For most orders we charge $10-$30 via First Class, based on the amount of the subtotal. We also offer Priority to some countries and DHL Express to almost all locations. For complete details on shipping and shipping costs, click here.
Which credit cards do you accept?
MasterCard, Visa, American Express, Discover, JCB and Diners.
Can I pay using my Paypal account?
Certainly. During the ordering process, when you arrive at the checkout page, you will see a Paypal option.
Can I pay by eCheck?
Yes, if you have a PayPal account. During the ordering process, when you arrive at the checkout page, you will see a PayPal option. Select that option, register for a PayPal account, and then follow the instructions to arrange an eCheck transfer. Read more>>
Prices are shown in US$. I don't live in the United States, and would prefer to shop in my own currency.
At the top left of the website you'll see an option to change to prices to a half dozen other currencies. Please note that the exchange rate is updated automatically, and may not always be highly accurate. Also, payment is in US dollars. The exchange rate is determined by Paypal or your credit card company. In some cases, your credit card company may give you an option to select the currency.
I'm having trouble placing my order. What should I do?
Just send the details of your order by email and we will write up an itemized online invoice.
Your system rejected my credit card, but I know for a fact it's perfectly valid. What's the problem?
If one of our payment gateways did not honor your credit card, please try again and hopefully it will go through. The payment gateways we use have various security features, including a complex screening processes that sometimes reject valid credit cards. Here are a few options:
- Try using the same credit card again
- Try using a different credit card
- Ask us to send you an online invoice
Is your website an officially recognized company?
Yes, we are registered under the Israeli tax authorities under the name Garsan Judaica Ltd. Our tax registration number is 515759199.
What is your cancellation policy?
Sometimes a customer realizes right away that a mistake was made when placing the order (e.g. wrong size, wrong tzitzit) and contacts us within a few hours or a day. In most cases, assuming the tzitzit have not yet been tied, we simply cancel the order and apply store credit. If we need to return the funds to your credit card or PayPal account (instead of store credit) we charge a 4% transaction fee (i.e. we return 96% of the original transaction).
What is your return policy?
The vast majority of our customers are very pleased with the talit they receive, but we want all of our customers to be satisfied. If you decide to return the tallit, you will receive a full refund (applied to your credit card), minus the shipping costs and any type of customization, including tzitzit tying and sewing work.
Of course we cannot return any item with custom embroidery.
If you need to return an item, please contact us beforehand for the correct returns address. Returns must be initiated within two weeks of receiving the order.