» Order fulfillment - We normally process and dispatch orders within 3-5 business days.
» Customs - The EU often levies import taxes on Judaica products from Israel. You may be required to pay an administrative fee to the shipping company, import duties and/or VAT.
» Deadline - If you have a specific deadline or target date (e.g. bar mitzvah, wedding), please note this during checkout so that we can make every effort to get your order to you on time.
» Our shipping fees - To check the shipping cost and estimated shipping time, add items to your cart, click View or edit your cart, next to "Shipping" click "Add Info." You will then be able to see several shipping options, including the cost and estimated shipping time.
First Class Shipping
We ship via Israel Post's ECO Post service. One or two days after your order was shipped you should have received an automated message with your tracking number, which starts LX and ends IL (e.g. LX602074485IL).
Typical shipping time is under two weeks, but can be subject to delays by your country's customs bureau. ECO Post ships to most European countries: Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland.
Israel Post/EMS Priority Shipping
One or two days after your order was shipped you should have received an automated message with your tracking number, which starts EE and ends IL (e.g. EE403074476IL).
Typical shipping time is under one week, but can be subject to delays by your country's customs bureau.
DHL Express shipping is handled by DHL Express couriers from start to finish. Shortly after it ships you can expect to receive an automated email message with a 10-digit tracking number. Typical shipping time is two days.
Note: In Israel, DHL does not provide pick-up service on Fridays and does not operate flights out of Israel on Sundays, which means if the shipment does not leave our office by Thursday morning, it could run into a long weekend. If the delivery date is critical, be sure to check with us regarding fulfillment time before you place the order. Sometimes we can get orders out within one or two days, but not always.
General Tips: Whichever shipping option you choose, it's generally advisable, when possible, to use an address where someone is on hand during daytime hours, such as a work address. And if you have a critical target date (wedding, bar mitzvah, etc.), mention that in the comments field, which you'll see toward the end of the checkout process.
Still have questions? Feel free to contact us.
Need help with tracking? Send a note to firstname.lastname@example.org
We try to get your order to you as quickly and efficiently
as possible, while keeping our shipping fees at a minimum.
Israel subsidizes international shipping rates, and we pass
on the savings to our customers in Austria, Belgium, Netherlands,
Switzerland, Spain, France, Italy and other European countries.