» Order Fulfillment - We normally process and dispatch orders within 3-5 business days
» Payment - For information on $CA transactions, please refer to this page.
» Customs - Canadian customs may impose import tax and/or VAT on Judaica products from Israel. For more info, see here and here.
» Deadline - If you have a specific deadline or target date (e.g. bar mitzvah, wedding), please note this during checkout so that we can make every effort to get your order to you on time.
|First Class||DHL Express|
|Sub-Total||2-4 weeks||2-4 business days|
First Class Shipping
DHL eCommerce is sent from Israel via the US to Canada. Similar to USPS' First Class service, DHL eCommerce is a bit more consistent in terms of shipping times. Last-mile delivery is handled by Canada Post, meaning DHL moves the package quickly Canada, and then relies on Canada Post to get the package from the local post office to your doorstep.
Tip: Instead of going to DHL eCommerce Tracking several times, when you first check the tracking, look for the orange Receive Status Updates button, and enter your email address.
DHL Express shipping is handled by DHL Express couriers from start to finish. Shortly after it ships you can expect to receive an automated email message with a 10-digit tracking number. Typical shipping time is two days.
Note: Our DHL Express shipping option is two-day courier service, but leave three business days, to be safe. Also, keep in mind that in Israel, DHL does not provide pick-up service on Fridays and does not operate flights out of Israel on Sundays, which means if the shipment does not leave our office by Thursday morning, it could run into a long weekend. If the delivery date is critical, be sure to check with us regarding fulfillment time before you place the order. Sometimes we can get orders out within one or two days, but not always.
General Tips: Whichever shipping option you choose, it's generally advisable, when possible, to use an address where someone is on hand during daytime hours, such as a work address. And if you have a critical target date (wedding, bar mitzvah, etc.), mention that in the comments field, which you'll see toward the end of the checkout process.
Still have questions? Feel free to contact us.
Need help with tracking? Send a note to firstname.lastname@example.org
We try to get your order to you as quickly and efficiently
as possible, while keeping our shipping fees at a minimum.
Israel subsidizes international shipping rates, and we pass
on the savings to tallit and tzitzit buyers in Canada.