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    • How to Track Your Order - Canada, Europe, Australia & Other Regions

    All orders are sent via Israel Post. When you placed your order, you were asked to select Standard, First Class or Express. 

    Standard

    Shipping time can be several weeks, and varies significantly from one destination country to the next.

    Israel Post Track & Trace>> only provides tracking until the package leaves the country.

    Shortly after your order was shipped you should have received an automated message with your tracking number, which starts with rr, ends with il and has nine digits in the middle (e.g. rr150943985il).

    Your package will then "disappear off the radar" for a few days until it starts to appear on the tracking tool provided by your country's national postal service.

    If you have an questions, concerns or difficulties with tracking, feel free to contact us and we will be glad to help.

    First Class

    First Class is handled by Israel Post. 

    Shortly after your order was shipped you should have received an automated message with your tracking number. The tracking number starts with lx and ends with il, and has nine digits in the middle (e.g. lx150943985il).

    To track your order, use either Israel Post Track & Trace>> until the parcel leaves Israel, then either Israel Post or the tracking tool provided by your country's national postal service; the latter may be more accurate.

    If you have an questions, concerns or difficulties with tracking, feel free to contact us and we will be glad to help. 

    UPS Express Mail

    Parcels sent UPS start 1ZA and look similar to this tracking number: 1ZA4J3310401781826.

    UPS tracking tool>>

    DHL Express Mail

    Express mail is handled by DHL Express.

    DHL Express tracking tool>>

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    In unusual cases (e.g. you provided a post office box, military address or are shipping to a country or region with limited UPS/DHL service) we sometimes use Israel Post's express services, EMS, which is highly reliable and provides detailed tracking information. 

    If you have any questions, concerns or difficulties with tracking, feel free to contact shipping@garsan-judaica.com and we will be glad to help.