» Order Fulfillment - We normally process and dispatch orders within 3-5 business days.
» Customs - US does not levy taxes or duties on Judaica products from Israel.
» Deadline - If you have a specific deadline or target date (e.g. bar mitzvah, wedding), please note this during checkout so that we can make every effort to get your order to you on time.
|Sub-Total||approx. 2 weeks||2-3 business days|
One or two days after your order was shipped you should have received an automated message with your tracking number. We usually send First Class parcels using DHL eCommerce, which is similar to USPS' First Class service, but is a bit more consistent, reliable and faster. The overall shipping process is often more efficient because it bypasses the international sorting centers in the US, which is prone to bottlenecking. Last-mile delivery is handled by USPS, meaning DHL moves the package quickly through the US, and then relies on USPS to get the package from the local post office to your doorstep.
Tip: Instead of going to DHL eCommerce Tracking several times, when you first check the tracking, look for the orange Receive Status Updates button, and enter your email address.
Our Express shipping is handled by DHL Express couriers from start to finish. Shortly after it ships you can expect to receive an automated email message with a 10-digit tracking number. Typical shipping time is two days, and shipping to the New York area can be as little as one day.
Note: Our DHL Express shipping option is two-day courier service, but leave three business days, to be safe. Also, keep in mind that in Israel DHL does not provide pick-up service on Fridays and does not operate flights out of Israel on Sundays, which means if the shipment does not leave our office by Thursday morning, it could run into a long weekend. If the delivery date is critical, be sure to check with us regarding fulfillment time before you place the order. Sometimes we can get orders out within one or two days, but not always.
General Tips: Whichever shipping option you choose, it's generally advisable, when possible, to use an address where someone is on hand during daytime hours, such as a work address. And if you have a critical target date (wedding, bar mitzvah, etc.), mention that in the comments field, which you'll see toward the end of the checkout process.
Still have questions? Feel free to contact us.
Need help with tracking? Send a note to firstname.lastname@example.org
We try to get your order to you as quickly and efficiently
as possible, while keeping our shipping fees at a minimum.
Israel subsidizes international shipping rates, and we pass
on the savings to our customers around the world.