Coronavirus Update: Israel Post has now resumed shipping to Australia. DHL Express shipping times have not been impacted by COVID-19.
» Order Fulfillment - We normally process and dispatch orders within 3-5 business days.
» Customs - According to Australian Border Force, generally no duties, taxes or charges are applied to orders valued at AUD1000 or less
» Deadline - If you have a specific deadline or target date (e.g. bar mitzvah, wedding), please note this during checkout so that we can make every effort to get your order to you on time.
|Sub-Total||6-12 business days||2-3 business days|
First Class Shipping
One or two days after your order was shipped you should have received an automated message with your tracking number, which starts LX and ends IL (e.g. LX403074476IL). We use Israel Post's ECO Post service for most First Class shipments, which is then handled in Australia by Australia Post.
Note: During the first few days Israel Post generally provides the best tracking data, then once the package is enters Australia, the Australia Post tracking tool sometimes lists more detailed information.
Tip: Instead of going to Australia Post website several times, when you first check the tracking, look for the red "Get tracking notifications" link.
DHL Express shipping is handled by DHL Express couriers from start to finish. Shortly after it ships you can expect to receive an automated email message with a 10-digit tracking number. Typical shipping time is two days.
Note: Our DHL Express shipping option is 3-day courier service to most locations in Australia, but take into account the west-to-east time difference. Also, keep in mind that in Israel, DHL does not provide pick-up service on Fridays and does not operate flights out of Israel on Sundays, which means if the shipment does not leave our office by Thursday morning, it could run into a long weekend. If the delivery date is critical, be sure to check with us regarding fulfillment time before you place the order. Sometimes we can get orders out within 2-3 days, but not always.
General Tips: Whichever shipping option you choose, it's generally advisable, when possible, to use an address where someone is on hand during daytime hours, such as a work address. And if you have a critical target date (wedding, bar mitzvah, etc.), mention that in the comments field, which you'll see toward the end of the checkout process.
Still have questions? Feel free to contact us.
Need help with tracking? Send a note to [email protected]
We try to get your order to you as quickly and efficiently as possible, while keeping our shipping fees at a minimum. Israel subsidizes international shipping rates, and we pass on the savings to tallit and tzitzit buyers in Melbourne, Sydney and other parts of Australia.