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Since this was an expensive purchase, I read many of the reviews before I went ahead and placed my order. I have to agree with everyone that preceded me - I had several emails back and forth and the customer service was fantastic with all my questions answered very patiently! The tallis arrived ahead of the expected timing which also made me feel that they had tons of experience. The only thing I wish is that there were pictures online of real people wearing the tallis so I could get a better sense of colors etc. My son is very pleased with his new tallis - thank you!