Coronavirus Update: Due to flight reductions, in recent weeks we have seen some delays in sending parcels out of the country, and there have also been delays upon arrival in New Zealand. DHL Express shipping times have not been impacted.
» Order Fulfillment - We normally process and dispatch orders within 3-5 business days.
» Customs - According to New Zealand Customs Service, duties, GST or charges are not applied to orders valued under $1,000.
» Deadline - If you have a specific deadline or target date (e.g. bar mitzvah, wedding), please note this during checkout so that we can make every effort to get your order to you on time.
|First Class||Priority||DHL Express|
|Sub-Total||6-12 business days||4-7 business days||2-3 business days|
First Class Shipping
One or two days after your order was shipped you should have received an automated message with your tracking number, which starts LX and ends IL (e.g. LX403074476IL). We use Israel Post's ECO Post service for most First Class shipments, which is then handled in New Zealand by New Zealand Post.
Note: During the first few days Israel Post generally provides the best tracking data, then once the package is enters New Zealand, the New Zealand Post tracking tool sometimes lists more detailed information.
EMS/New Zealand Post Priority Shipping
One or two days after your order was shipped you should have received an automated message with your tracking number, which starts EE and ends IL (e.g. EE403074476IL). The packages is flown by Israel Post/EMS to New Zealand and then is handled by New Zealand Post.
Note: During the first few days Israel Post generally provides the best tracking data, then once the package reaches New Zealand, the New Zealand Post tracking tool often lists more detailed information.
DHL Express shipping is handled by DHL Express couriers from start to finish. Shortly after it ships you can expect to receive an automated email message with a 10-digit tracking number. Typical shipping time is two days.
Note: Our DHL Express shipping option is two-day courier service, but leave three business days, to be safe. Also, keep in mind that in Israel, DHL does not provide pick-up service on Fridays and does not operate flights out of Israel on Sundays, which means if the shipment does not leave our office by Thursday morning, it could run into a long weekend. If the delivery date is critical, be sure to check with us regarding fulfillment time before you place the order. Sometimes we can get orders out within one or two days, but not always.
General Tips: Whichever shipping option you choose, it's generally advisable, when possible, to use an address where someone is on hand during daytime hours, such as a work address. And if you have a critical target date (wedding, bar mitzvah, etc.), mention that in the comments field, which you'll see toward the end of the checkout process.
Still have questions? Feel free to contact us.
Need help with tracking? Send a note to firstname.lastname@example.org
We try to get your order to you as quickly and efficiently
as possible, while keeping our shipping fees at a minimum.
Israel subsidizes international shipping rates, and we pass
on the savings to tallit and tzitzit buyers in New Zealand.