Thank G-d we have not had to suspend operations at any point in time during the coronavirus crisis. As part of our efforts to provide detailed information and transparency, this page is updated at least once a week.
Last updated: Wed., 26 Tishrei (16 Sept.)
The nationwide lock-down scheduled to go into effect Erev Rosh Hashana (Fri., 18 Sept.) could have some impact on our ability to restock some products, therefore we have made efforts to stock up in advance, as much as possible.
Shipping times will be affected differently for each of the three shipping options we offer, as noted below.
First Class - First Class is sent via Israel Post, and is then handled by the national postal company in each respective destination country (e.g. USPS, Canada Post, La Poste, Deutche Post, PostNL, Royal Mail, etc.). According to an official notice Israel Post issued to commercial shippers on 16 Sept., as a result of curtailed flights, they are anticipating longer shipping times. It's very hard to know what that will look like in practice, but based on the springtime lock-down, our estimate is that average shipping time for First Class will go from 2 weeks to 3-5 weeks.
DHL eCommerce - DHL eCommerce is sent via an Israeli shipping company to an importer in New York, then is handled by DHL eCommerce before being handed off to USPS for "last-mile delivery." Total shipping time is typically 1-2 weeks, and because the shipping company has a special arrangement with United Airlines cargo services, the shipping time is not expected to be impacted significantly. Note: This shipping option is only available to the US and Canada.
DHL Express - Since DHL Express uses its own fleet of cargo planes, shipping times (2-4 business days to most locations) is not expected to be impacted.
Of course there are always many non-business days during the month of Tishrei:
Erev Yom Kippur (27 Sept.)
Yom Kippur (28 Sept.)
Sukkot (3 Oct. thru 9 Oct.)