COVID-19 Update

Thank G-d we have not had to suspend operations at any point in time during the coronavirus crisis. As part of our efforts to provide detailed information and transparency, this page is updated at least once a week.

Last updated: Sun., 22 Tevet (6 Jan.)

The third (and hopefully the last) lockdown is scheduled to shift to a full lockdown, starting Thursday night and continuing for 10 days. We are anticipating a mild impact on our staffing, operations and order fulfillment. One of our employees will be working from home and their might be fewer pickups next week, and domestic shipping may be a challenge. DHL Express is expected to operate without any changes. 

Shipping times are affected differently for each of the three shipping options we offer:

First Class - First Class is sent via Israel Post, and is then handled by the national postal company in each respective destination country (e.g. USPS, Canada Post, La Poste, Deutche Post, PostNL, Royal Mail, etc.). We observe slowdowns, especially in the US, during the month of December every year, however this year has been worse than usual, because Israel Post has been unable to arrange outgoing flights to many countries in a timely manner. We even saw parcels grounded in Israel, inexplicably, for 2-4 weeks. In addition, the USPS website currently has the following notice posted:

ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.

Parcels sent to Canada during Nov. and Dec. have been shipping very slowly. Customers in Canada might want to check with us regarding shipping options. And we recommend most US customers avoid our standard First Class option until further notice.

First Class shipping times to European countries, Australia and New Zealand vary considerably.

DHL eCommerce - DHL eCommerce is sent via an Israeli shipping company to an importer in New York, then is handled by DHL eCommerce before being handed off to USPS for "last-mile delivery." Total shipping time is typically 7-10 days, and because the shipping company has a special arrangement with United Airlines cargo services, the shipping time is rarely impacted. Note: This shipping option is only available to the US.

DHL Express - Since DHL Express uses its own fleet of cargo planes, shipping times (2-4 business days to most locations) are not affected.